Privacy Policy
Privacy Policy
1. Introduction
At e-Trova NV we are committed to protect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian laws.
2. Data Controller
e-Trova NV - Grote Thems 116 - 8490 Varsenare - BE0770.965.106
Info@e-trova.eu - 0491/153.756
3. Data Collection
We collect personal data that you provide directly to us, such as when you:
- Request information about our services
- Contact us via email, phone, or our website
- Use our services
The personal data we collect may include:
- Name
- Contact information (email address, phone number, postal address)
- Company details
- Vehicle information
- Any other information you choose to provide
4. Use of Data
We use your personal data for the following purposes:
- To provide and manage our services
- To communicate with you, including responding to inquiries
- To process transactions and send related information
- To improve our services and website
- To comply with legal obligations
5. Legal Basis for Processing
Our legal bases for processing your personal data include:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests pursued by us, such as improving our services and securing our website
6. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your data with third parties in the following circumstances:
- With service providers who perform services on our behalf
- To comply with legal obligations or respond to lawful requests
- To protect and defend our rights and property
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law.
9. Your Rights
Under the GDPR, you have the following rights:
- Right to access your personal data
- Right to rectify inaccurate or incomplete data
- Right to erase your data (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise these rights, please contact us at info@e-trova.eu. We may request proof of identity to process your request.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For detailed information, please refer to our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
e-Trova NV - Grote Thems 116 - 8490 Varsenare - Info@e-trova.eu - 0491/153.756
Version 1.0 - Issued on 26 February 2025